Honeywell Security UK


Thomas Cook Flying High with Honeywell Performance Range

The Client:
With around 800 high street stores, 19m passengers a year and over 30,000 employees, Thomas Cook is one of the world’s leading leisure travel groups.

The Situation:
In 2007 the Thomas Cook Group Head of Security Steve Nelson determined the business requirement for a compact digital video recording solution for each store, easy enough for a store manager to use. After undertaking a thorough examination of the DVR equipment market Steve approached Challenger 2 Limited, a national security company based in Bristol, who recommended a short list of three potential DVR solutions that met the minimum standard required by Thomas Cook.

Following a further review process Steve Nelson chose the Honeywell HRDP Performance Series Digital Video Recorder, which has been used to replace the company’s existing VHS recording systems in each store.

“As soon as Challenger 2 approached Honeywell with this project, I knew the HRDP Performance Series Digital Video Recorder (DVR) would fit perfectly,” said Bob Atkin, UK South Regional Sales Manager at Honeywell Systems Group.

“This was a major project and it was important that we designed a system that met both the demanding requirements of Thomas Cook and satisfied our installation and maintenance support criteria,” said David Nugent, UK General Manager at Challenger 2.

The Solution:
Providing an advanced feature set and with cost-effective pricing, the Honeywell HRDP Performance Series is an ideal DVR for a wide variety of surveillance applications for small to medium-sized retail, financial, warehouse, and educational facilities. The availability of web browser remote access in addition to remote software means that the HRDP provides new application possibilities to suit customer requirements. Business owners or Security Managers can check on their businesses from virtually any location using a PC with a web browser and internet access. A similar feel and operation to that of the Honeywell Fusion range makes the HRDP easier for installers and customers to adopt.

The Benefits
The HRDP Performance Series DVR has been installed in all of the Thomas Cook stores, with a mix of 4, 8 and 16 channel DVRs, dependent on the size of the store.

“Our UK & Ireland store network employs over 5,000 of our people and it is imperative to create the safest possible working environment for them. The deterrent value of CCTV remains a matter for debate, but providing the police with good quality images of criminals to aid a conviction is a key element of my crime reduction strategy and the Performance DVR is intuitive enough for a non technical person to both operate and secure evidence from, increasing the likelihood of obtaining a conviction following an incident. We are delighted with the Honeywell product expertly installed and serviced by Challenger 2,” commented Steve Nelson at Thomas Cook.

“As soon as Challenger 2 approached Honeywell with this project, I knew the HRDP Performance Series Digital Video Recorder (DVR) would fit perfectly.”
Bob Atkin,
UK South Regional Sales Manager at Honeywell Systems Group

Partner of Choice
Challenger 2 are a Global Security Solutions Business with clients Worldwide. Challenger 2 provides an integrated solution from full dynamic risk assessment to professional installation and planned preventive maintenance.

Challenger 2 provide cost effective, leading edge technology from remote monitoring CCTV systems to laptop and palm technology to intelligent alarm systems that sense owners and authorised users automatically.

Their special project group works with International Business and Government to provide active and passive systems to the highest standards.

Their aim is to make security integrated and personal to the client and to help and assist you in ensuring your business and your staff are protected and secure. Challenger 2 are NSI NACOSS Gold and ISO 9001 Approved.

For more information about the companies involved in this project, see the web links:
Challenger 2 Global Security Solutions

Thomas Cook


  • Honeywell HRDP Performance DVR: 4, 8 & 16 channel

  Thomas Cook Flying High with Honeywell Performance Range (pdf)