London South Bank University upgrades its security system to
improve resilience and enhance the customer experience
London South Bank University (LSBU) has implemented a new
security monitoring strategy and installed an integrated virtual control
room. These enhancements have enabled LSBU to achieve its
goals of providing a safer and more secure environment for staff
and students on the Estate. The reorganisation and investment has
created a security solution where both manpower and technology are
deployed and managed more intelligently. And the use of new technology has increased options
and flexibility for cost effective future enhancements and strategic expansion of the system.
London South Bank University (LSBU) is one of London’s
largest and oldest universities. Since 1892 it has been
providing students with vocationally-relevant, accredited
and professionally recognised education. As a cosmopolitan
university with over 25,000 students, it draws students from
over 130 countries.
The Estate covers 125 000 square metres with the main
campus comprising 17 buildings set adjacent to the transport
hubs of Waterloo and London Bridge stations, and just a short
walk from many of London’s major landmarks.
LSBU reviewed its security requirements and subsequently
appointed a new Head of Security, Colin Holland, in 2009. The
first challenge to be addressed concerned operational security
and this was tackled through tendering for a new Security
Contractor for the Estate, culminating in the appointment of
VSG Group in 2010 as the new manned guarding provider to
LSBU. The second identified challenge was to look to address
the shortfall in the physical security equipment and systems
deployed across the Estate.
The Estate security systems and equipment had grown on an
ad hoc basis over the years, presenting management with the
issues of incompatible legacy systems and an outdated security
control room. The strategy to address these problems was
then drawn up on the back of an innovative proposal from VSG
to take over the monitoring of the LSBU Estate during out of
hours periods by linking it to a virtual control room environment
in VSG’s alarm receiving centre (ARC) located in Northampton.
This proposal included the release of control room staffing cost
over the term of the manned guarding contract against capital
cost investment by VSG towards upgrading the Estate security
system capabilities and refurbishing the on-site control room
Cornerstone GRG Ltd were appointed as an independent
specialist Security Consultant to draw up the scheme design,
confirm the technical specifications with VSG Group and to then
project manage the delivery to practical completion and final sign
off on behalf of LSBU.
Together Cornerstone and VSG developed a modified solution
designed around Honeywell’s Pro-Watch® security management
software suite which integrates the CCTV and alarm monitoring
aspects of the new strategy.
The full plan would allow the integration of existing analogue
cameras and Honeywell Galaxy intruder alarm panels across
an IP network. Honeywell hybrid Fusion H.264 network video
recorders (NVRs) located around the site and linked to LSBU’s
IT infrastructure, have pushed the legacy cameras to enhanced
performance and eliminated the problem of long cable runs.
However, Honeywell high definition HD4 cameras are being
installed as upgrades are implemented.
Using the Pro-Watch management software everything could be
networked to both an onsite control room and – central to the new
security strategy - an offsite, state of the art central monitoring
station (or ARC) managed by VSG. The Honeywell Galaxy panels
have been simply upgraded to allow network communications
via WebWayOne across the site and to the VSG ARC in
Northampton. This allows remote monitoring and paves the way
for future upgrades.
During this process the onsite control room was extensively
modernized providing a more professional and ergonomic
workspace with modern low power monitors, maximizing the
user friendly and intuitive interface and controls provided by the
Pro-Watch security management system.
- This reorganisation and investment has created a security
solution where both manpower and technology are deployed
and managed more intelligently.
- A crucial element has been the remote ARC operation which
has freed up resources which have been redeployed on site.
- The new control room on site provides a professional
environment improving morale and commitment from staff. Now
co-located with the control room, a new Security Office provides
a logical focal point where staff and students can report
problems, or seek advice.
- All fire and security alerts triggered by the Galaxy panels can be
monitored by both the on and off site control rooms and both
facilities provide a 24 hour emergency helpline service. During
the night and at other selected times the monitoring is switched
to the remote ARC, but the manned guarding team is on site
and free to provide physical responses as required.
- The resilience of the whole solution has been improved both
by the location of dedicated Fusion H.264 NVRs in relevant
buildings, and because these are now networked to not only the
main control room on site and the remote VSG ARC but also to
a back up control facility on site. Hence, a cost effective solution
is facilitated by IP technology and the Pro-Watch software suite.
- Overall the enhancements have enabled LSBU to achieve its
goal of providing a safer and more secure environment for staff
and students of the LSBU Estate. Incidences of theft have been
reduced and the arrest rate increased with the NVRs recording
evidential quality images.
- The introduction of IP technology and the WebWayOne
communications has provided increased options and flexibility
for cost effective future enhancements and strategic expansion
of the system.
Partner of Choice
VSG Group, a member of the
Honeywell Security Integrator
programme, provides an end to end
service for customers, from design
and installation, through to ongoing
maintenance of leading edge systems,
which, in turn can be monitored via
the company’s own state of the art
ARC and Remote Monitoring Centre.
The development of the business
is being driven by diversification of
the service offering, as VSG seeks
to provide customers with holistic
solutions that enhance the utilisation
of technology to optimise security and
provide real value.
CornerStone GRG Ltd.
CornerStone GRG Ltd, a full member
of the Honeywell Consultants
programme, addresses an increasing
need in the global security market for
high calibre, independent consultancy
services with an innovative approach
to solving problems. CornerStone
is committed to providing specialist
guidance, unbiased advice and
support to their clients. Working
independently or collaborating
with other team members and
stakeholders, they promote the use of
“best practice” methodology and use
industry“ benchmarking” to enhance
all areas of the security service
- Honeywell Pro-Watch Software Suite
- Galaxy Intruder Alarm Panels
- Fusion H.264 Hybrid NVRs
- HD4MDIH (720p) High Definition Cameras
London South Bank University upgrades its security system to improve resilience and enhance the customer experience. (pdf)