The Client
Wetrok has been at the forefront of cleaning technology since
1948, providing customer satisfaction with a comprehensive range of products and
services for professional cleaning. In March 1982 Industro-Clean and Wetrok
signed an agreement which laid the foundation for Wetrok South Africa to become
a significant player in the South African cleaning market. The head office is
located in Honeydew, north-west of Johannesburg, and there are 11 branches
across South Africa and a distributor in Namibia.
The Situation
The business
headquarters in Johannesburg comprises of offices, a training centre and
warehouses; many of the products, including equipment, cleaning agents and
consumables are stored both within the warehouse and externally at all times of
the day. Cleaning products and consumables have an intrinsic value and a high
resale value on the grey market.
Until recently, to protect the facility and its valuable stock,
Wetrok employed a basic CCTV system and contracted extra security guards for out
of hour’s surveillance at a cost of 7,000 rand per month.
Wetrok experienced high levels of theft equivalent to one million
rand, which increased every year and where the majority of theft was internal.
Products were mainly being illegally smuggled out of the premises by passing the
goods over the perimeter wall. In addition, the man-guarding service was not
reliable. The incumbent CCTV cameras were either broken or the cables had been
cut to prevent surveillance and detection, resulting in the monitoring company
often consulting blank screens.
A separate building used as a storage area was largely unmanned,
which made it difficult to monitor activity and suspicious behaviour within this
building.
The facility does not have the capacity to house a security
control room and there were no standard operating procedures in place for
effective escalation of security incidents.
The challenge for Complete Security was to provide a remotely
monitored solution which encompassed state-of-the-art CCTV and access control,
and would effectively reduce shrinkage, without compromising Wetrok’s business
operations.
The Solution
Complete
Security chose Honeywell Video Analytics software suite Active Alert® as the
basis of the loss prevention solution at Wetrok.
“The Analytics suite was the key to Honeywell being chosen for
this installation and it was easy to configure,” said Sean Stirrat, Complete
Security. “The ability to proactively deter theft from a remote location was
critical in being able to satisfy the client’s requirements.”
There are 12 channels of video analytics deployed through a
dedicated server running Honeywell’s Active Alert® suite. A mix of analogue and
IP cameras based around the perimeter and in key locations are connected to the
analytics server.
Honeywell EQUIP™ HD4DIPX and HCS544IPX IP cameras have been
installed as part of the network enabled CCTV system. In addition, Honeywell
HD4DX vandal resistant mini domes are deployed to maximise the hybrid
functionality of the Fusion digital video recorder (DVR). In total, two 16
channel Fusion DVRs record 32 channels of video from across the site. Remote
Client software has been installed at Complete Security’s new control room to
remotely monitor all analytics channels from the site.
The Active Alert software greatly increases event detection
accuracy while virtually eliminating false alarms and is used to full effect
when monitoring suspicious behavior. Complete Security’s operators are alerted
to suspicious behavior along the perimeter before actual incidents occur. The
individuals are initially challenged by audio warnings on-site, before the
incident is escalated to a local security response team.
The Honeywell Fusion DVR enables security staff to monitor and
record remote images using the Fusion Video Management Software (FVMS). This is
particularly useful in the event of incidents requiring police intervention,
such as theft. The Fusion DVR allows stills from a particular point in time to
be easily downloaded and printed and these can then be used to aid the
investigation of a crime or for evidence. FVMS allows multiple cameras from
multiple sites to be viewed from a remote location on one screen at the same
time. The operator can then digitally select any given camera view for closer
inspection with the easy to use drag and drop functionality.
In addition to the CCTV and Active Alert analytics systems,
Complete Security also installed Honeywell NetAXS™ to control access to the
warehouse. Again, eliminating the need for an on-site control room, NetAXS is
comprehensively managed and monitored from Complete Security’s own facility in a
remote location. Thus, Wetrok does not have to worry about training and
maintenance involved in locally managing the access control system and
associated software. Complete Security maintains and administers the system
using a web browser without having to visit the site.
Honeywell OmniProx™ readers are used on the doors as part of the
NetAXS access control system. OmniProx™ readers combine unique functionality,
high-quality engineering and design - offering superb reliability and a
consistent read range. Increased security functions like optical tamper and
security fixings prevent unauthorized users from removing the reader from the
wall or attempting to compromise the system.
Importantly, Complete Security worked closely with Wetrok to
define a set of standard operating procedures (SOP), based on the Honeywell
technology installed. The SOP established a process for effective escalation of
security incidents which was not previously in place.
“The Analytics suite was the key to Honeywell being chosen for this
installation and it was easy to configure,” Sean Stirrat, Complete Security.
The Benefits:
The Honeywell camera and recording solutions,
video analytics and NetAXS systems have combined to give Complete Security total
remote management of Wetrok’s on-site security. The client has saved the cost of
having an on-site control room, plus the cost and training associated with
having dedicated security personnel, particularly out-of-hours.
Audio warnings following Active Alert alarms have enabled the
majority of incidents to be prevented before they would occur. If the threat
continues, then an appropriate security response is summoned via the standard
operating procedure.
A further benefit has been the use of the analytics system to
check that security guards are conducting their patrols in a proper manner.
Wetrok are able to verify that guards have been in certain locations at
predetermined times.
Wetrok has experienced a remarkable reduction in losses since the
installation was completed. As a result, the initial investment in the security
system was recouped within one year of its installation.
“The systems in place are working fabulously and the work done by
Complete Security and Honeywell is excellent,” stated Paul Wilde, Divisional
Director, Wetrok. “Stock loss in now immeasurably smaller compared to our
previous losses which were in excess of one million rand.”.
“The systems in place are working fabulously and the work done by
Complete Security and Honeywell is excellent,” stated Paul Wilde, Divisional
Director, Wetrok. “Stock loss in now immeasurably smaller compared to our
previous losses which were in excess of one million rand.”.
Products:
- Access Control Video
NetAXS™ Access Control Panel
OmniProx™ Series Door Readers - Video
Honeywell Active Alert® Video Analytics
Honeywell Fusion DVR - Honeywell EQUIP® IP cameras
HCS544IPX
HD4DIPX
Honeywell vandal resistant mini dome HD4DX
 Honeywell and Complete Security deliver intelligent loss prevention solutions to Wetrok South Africa (pdf)
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