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FAQs

What does it mean to connect Honeywell VISTA® with Universal Remote Control (URC)?

Why did URC decide to develop a solution to work with Honeywell VISTA?

How does the VISTA connection with URC benefit Honeywell Security and URC dealers?

What are the benefits for the installing Honeywell Security and URC dealers?

How does a URC dealer align with a Honeywell Security dealer?

How does a Honeywell Security dealer align with or become a URC dealer?

Can I buy this equipment at ADI?

Who is handling technical support for systems that connect Honeywell VISTA and URC Systems?


What does it mean to connect Honeywell VISTA® with Universal Remote Control (URC)?

URC has developed a module/driver for their Total Control® line of premium, whole-house automation products, which include controllers, touchscreens, remote controls, keypads, mobile apps and more. Most of the available interfaces can now work with VISTA via Honeywell's 4232CBM (Connected Building Module). These products and modules are rigorously tested in URC labs for interoperability, and allow for URC's Total Control system to react based on different security system states (Arm/Away, Arm/Stay, Disarm, Intrusion, and Fire/Emergency). Additionally, this solution is compatible with URC's brand new ccGEN2 line which is offered through select distributors nationwide.

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Why did URC decide to develop a solution to work with Honeywell VISTA?

Honeywell Security and URC dealers have been requesting an officially supported method for connecting VISTA control panels with a URC solution.

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How does the VISTA connection with URC benefit Honeywell Security and URC dealers?

VISTA control panels that interface with URC's Total Control and ccGEN2 systems present both Honeywell Security and URC dealers operating in the same region with an opportunity to align their installations and provide enhanced security services, innovative automation and multi-room audio to their customers. Dealers already installing both product lines can now benefit from the wide range of Honeywell security panels and peripherals in their home automation installations.

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What are the benefits for the installing Honeywell Security and URC dealers?

A single, low cost module (4232CBM Connected Building Module) and URC's 4232CBM profile will provide keypad emulation and basic system status for most residential and commercial Honeywell VISTA panels (VISTA-15P, 20P, 21iP, 128BPT, 128FBPT, 250BPT, 250FBPT, 32FBPT and equivalent models sold by First Alert Professional dealers). For URC dealers, this offers an additional solution that can easily interface with URC compatible whole-house systems for security monitoring and control.

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How does a URC dealer align with a Honeywell Security dealer?

URC dealers should call 1-800-852-0086 to be aligned with a Honeywell Security dealer.

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How does a Honeywell Security dealer align with or become a URC dealer?

Any Honeywell Security dealer interested in aligning with or becoming a URC dealer should contact URC directly at (800) 901-0800.

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Can I buy this equipment at ADI?

All Honeywell equipment, including the 4232CBM interface module, is available through ADI. URC's Total Control and ccGEN2 products are not currently available through ADI. These URC product lines are available through Custom Integration Specialists around the globe.

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Who is handling technical support for systems that connect Honeywell VISTA and URC Systems?

Honeywell is not selling URC products and URC is not selling Honeywell products. Our relationship is enabling the business opportunity for Honeywell Security dealers and URC dealers through the module/driver interface.

  • URC will handle technical support on their systems.
    - URC Technical Support: techsupport@universalremote.com and (800) 901-0800
  • Honeywell will handle technical support of the 4232CBM module.
    - Honeywell Technical Support: 1-800-323-4576

*Specific minimum software versions are required; consult 4232CBM data sheet for more details.

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